Your account and team
How you get a Telopi account, and how you add the people you work with.
Get an account
There is no sign-up page. Ask for an account on the sign-in page with No account? Request access, or go straight to telopi.com/app/request-access. Give your name, your work email and your company, and, if you like, what you want to watch.
You get a receipt by email. If your address already has an account or a request waiting, no new receipt is sent. If we accept, you get two emails. "Your organization is ready" says you are its owner. "Update your Telopi account" has a link to set your password, which works for 7 days.
Your team
Settings → Team lists everyone in your organization, their role, and when they were last active. Point at the time to see it exactly.
Everyone sees the list. Owners and admins invite, reset and remove people.
Invite a teammate
Press Invite a teammate and give a first name, a last name, an email address and a role: owner, admin, member or viewer. Only an owner can invite another owner.
We email the person a link to choose their password. It works for 7 days. If the email cannot be sent, the portal shows you a temporary password once instead. Hand it over yourself, with the sign-in address shown beside it. They choose their own password at their first sign-in.
An address that already has a Telopi account cannot be invited. Email us at support@telopi.com.
Reset someone's password
Reset password on a teammate's row stops their current password and signs them out at once. They are emailed a new link, or you see a temporary password once, to hand over.
Reset password is for others. For yourself, use Change password in Settings. Only an owner can reset another owner's password. If you are the only owner and you lose your password, use the forgot password link on the sign-in page.
When an invitation expires
A new account that nobody signs in to within 30 days stops working. The Team card shows Invitation expired, and the sign-in page says the account is disabled. Reset password makes it work again.
Remove someone
Remove takes someone out of your organization. They are signed out at once and can no longer use Telopi. Their account is kept, so their address cannot be invited again. To have them back, email us at support@telopi.com.