# Support

> Asking Telopi for help with a support ticket.

## Open a ticket

Press **New ticket**, in the menu's **Need a hand?** card or on **Support
tickets**. Give a subject, a priority and a description, and press **Submit
ticket**.

The portal says the ticket is opened only once we have it. If something goes
wrong, it says what, and keeps what you typed.

Owners, admins and members open tickets and reply. Viewers read them.

## Follow a ticket

**Support tickets** lists your organization's tickets, newest activity first.
Each ticket shows the conversation, with our replies signed "Telopi support".

Reply on the ticket's page. A reply reopens a ticket that is **Waiting on
you** or **Resolved**. A closed ticket takes no more replies: open a new one.

You can also email us at support@telopi.com.